We offer international shipping with registered air mail whereby you can track your order online.

Please allow 2-3 business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

 

International shipping

we offer free shipping on Purchases over $250

Standard Shipping- Receive your purchases in 7-21 business days after your order has been placed.

Express Shipping- Receive your purchases in 5-7 business days after your order has been placed

Shipping methods

 Country
Free 7-21 days
standard 7-21 days
Express 5-7 days
USA
Canada
Belgium
France
Germany
Netherlands
Spain
Switzerland
Sweden
UK
purchases over 250$
10$
15$
Australia
purchases over 250$ 15$ 20$
Rest of the world
purchases over 250$
15$
30$

 

Israel shipping

Free shipping on purchases over 50$ -  5-14 work days

Express shipping - 6$ -  1-3 work days

 

Return/Exchange Policy

All returns must be authorized by us before sending merchandise back. Simply contact us to request a return authorization number within 7 days of the order's receipt date

HOW TO RETURN/EXCHANGE

  1. Request your return Authorisation number by emailing contact@moi-collection.com
  2. Please include your customer order number, and which item you would like to exchange/refund
  3. Once your refund/exchange has been approved we will send you an email with your number
  4. send the item to the below address:

moi-ilana buhgendler

smolenskin 5.Enterance B tel aviv 6341508

phone: +972547779330

email: contact@moi-collection.com

Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

once we have received your return, we will notify you by email and process your refund/exchange within 5 business days (please allow up to 10 business days for your refund to show in your account)

Some of the refund will be by courier home-it depends on the residential area
We will update you during the process

 

Refunds Policy

We will provide you with a refund on full-priced items where

  • the items are in saleable condition, in their original packaging with all tags attached
  • the items have not been worn, damaged or washed
  • You notify us for a refund/exchange within 14 days of receipt
  • the original invoice as proof of purchase is provided
  • the items are faulty (unless caused by you)
  • your items received are different to the goods you have ordered

Please note: we do not refund sale goods unless deemed faulty.

Refunds will be made to the original purchaser’s credit card

Exchange Policy

You may exchange your garment for any item of your choice (subject to availability).

Please note: sale items are final sale and cannot be returned for a refund.

Exchanges will only be accepted if:

  • the goods are in saleable condition, in their original packaging with all tags attached.
  • the goods have not been worn, damaged or washed
  • you notify us to exchange within 7 days of receipt of goods
  • The original invoice as proof of purchase is provided.